Refund & Return Policy

This Refund, Return & Cancellation Policy forms part of the Terms & Conditions of Alankritha Boutique (www.alankrithaboutique.com). By placing an order, you agree to be bound by this policy.

• All products sold on our website are carefully quality-checked before dispatch
• Color, texture, or slight design variations may occur due to lighting, photography, or screen settings — such differences do not qualify as defects
• If the package is tampered with, please refuse to accept delivery and notify us immediately
• Once you accept delivery, it will be deemed that the package was received in good condition
• Delivery delays caused by courier/shipping partners are beyond our control and will not qualify for refunds

In the unlikely event you receive a defective or damaged product, or an item different from what you ordered, please contact us within 24 hours of delivery along with clear photographs of the product, packaging, and label. We will review your claim and respond within 3-5 business days. Approved cases will be resolved through replacement, repair, or store credit, at our discretion, in accordance with applicable consumer protection law.

• If the package is tampered or open upon delivery, refuse to accept it and notify us within 24 hours
• Delivery delays by courier partners are not grounds for cancellation or refund
• Shipping and handling charges already incurred are ordinarily non-refundable, except where refund is required by applicable law or the issue is attributable to our fault
• An unboxing video is strongly recommended as supporting evidence for any damage, defect, or missing item claim — see Defective or Damaged Products section above

• Cancellation requests are accepted only before the item enters production or dispatch
• As permitted under the Consumer Protection (E-Commerce) Rules, 2020, customised, made-to-order, and sale/discounted items are excluded from cancellation once confirmed, as these are produced specifically against your order
• Shipping and handling charges already incurred are non-refundable

When we announce offers or promotional sales, the sudden influx of customers and orders creates high-volume production demands. Customers purchasing during offer periods must understand that the attractive pricing comes with extended delivery timelines and no-cancellation terms.

• Production Capacity: Sudden surge in orders may exceed manufacturing capacity, leading to extended delivery times
• Product Availability: High demand may exhaust fabric inventory, requiring procurement of new materials
• Climate & Weather: Monsoons or extreme weather may disrupt manufacturing and supply chains
• Supply Chain Disruptions: Vendor delays or logistics issues become more critical during high-volume periods
• Quality Control: Increased order volumes require additional checks, potentially extending timelines
• Festival Seasons: Offers during peak wedding/festival seasons compound existing high demand
• Workforce: Our skilled artisans work at maximum capacity during offer periods

• All Sale and Combo outfits are produced in bulk based on confirmed orders. Therefore, orders cannot ordinarily be cancelled or refunded once confirmed, subject to applicable law and mandatory consumer remedies.
• The dispatch time for each Sale/Combo product is the time stated in that product or offer description. Such timelines are estimates and may vary based on production requirements, availability, and operational conditions.
• If there is an unexpected delay in delivery, customers may choose another product of the same order value (or pay the price difference for a higher-value product, if applicable) to receive an earlier dispatch, subject to availability.
• Cancellation or refund will not ordinarily be provided solely due to production delays, except where required by applicable law or where we are unable to fulfil the order and no lawful alternative is accepted by the customer. The available option is to exchange the order for another product of the same value for faster dispatch, where applicable.
• By placing an order for Sale or Combo outfits, the customer acknowledges and agrees to these terms and conditions.

• Products damaged due to misuse, negligence, or improper handling by the customer
• Products returned without prior approval or without complete original packaging
• Requests made beyond 24 hours of delivery may be difficult to verify and may be rejected on evidentiary or operational grounds; however, this does not exclude any non-waivable statutory right or remedy
• All offer, or promotional items
• Customized or made-to-order items (conditions applied)

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this Policy limits any right or remedy available to you as a consumer under applicable Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts in Kerala, India.