Refund & Return Policy

This Refund, Return & Cancellation Policy forms part of the Terms & Conditions of Alankritha Boutique (www.alankrithaboutique.com). By placing an order, you agree to be bound by this policy.

• All products sold on our website are carefully quality-checked before dispatch
• Color, texture, or slight design variations may occur due to lighting, photography, or screen settings — such differences do not qualify as defects
• If the package is tampered with, please refuse to accept delivery and notify us immediately
• Once you accept delivery, it will be deemed that the package was received in good condition
• Delivery delays caused by courier/shipping partners are beyond our control and will not qualify for refunds

In the unlikely event you receive a defective or damaged product, please contact us within 24 hours of delivery with clear photographs. We will review and respond within 3-5 business days. Approved cases will be resolved through replacement or store credit at our discretion.

• If the package is tampered or open upon delivery, refuse to accept it and notify us within 24 hours
• Delivery delays by courier partners are not grounds for cancellation or refund
• Shipping and handling charges are non-refundable under all circumstances
• A 360-degree unboxing video is mandatory for any damage, defect, or missing item claim — see Defective or Damaged Products section above

• Orders once placed cannot be cancelled after 24 hours
• Customized, made-to-order, or sale/discounted items cannot be cancelled under any circumstances
• Shipping and handling charges are non-refundable

When we announce offers or promotional sales, the sudden influx of customers and orders creates high-volume production demands. Customers purchasing during offer periods must understand that the attractive pricing comes with extended delivery timelines and no-cancellation terms.

• Production Capacity: Sudden surge in orders may exceed manufacturing capacity, leading to extended delivery times
• Product Availability: High demand may exhaust fabric inventory, requiring procurement of new materials
• Climate & Weather: Monsoons or extreme weather may disrupt manufacturing and supply chains
• Supply Chain Disruptions: Vendor delays or logistics issues become more critical during high-volume periods
• Quality Control: Increased order volumes require additional checks, potentially extending timelines
• Festival Seasons: Offers during peak wedding/festival seasons compound existing high demand
• Workforce: Our skilled artisans work at maximum capacity during offer periods

• All Sale and Combo outfits are produced in bulk based on confirmed orders. Therefore, orders cannot be cancelled or refunded once confirmed.
• The delivery timeline for Sale/Combo products depends on the manufacturing and production process. Delivery dates are approximate and may vary based on production requirements.
• If there is an unexpected delay in delivery, customers may choose another product of the same order value (or pay the price difference for a higher-value product, if applicable) to receive an earlier dispatch, subject to availability.
• Cancellation or refund will not be provided due to production delays. The available option is to exchange the order for another product of the same value for faster dispatch, where applicable.
• By placing an order for Sale or Combo outfits, the customer acknowledges and agrees to these terms and conditions.

• Products damaged due to misuse, negligence, or improper handling by the customer
• Products returned without prior approval or without complete original packaging
• Requests made beyond 24 hours of delivery
• All sale, discounted, offer, or promotional items
• Customized or made-to-order items

This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kerala, India.